Privacy Policy

Last updated: January 2026

Sovrin (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and Shopify platform requirements.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information

Name
Email address
Phone number
Billing and shipping address

Order & Transaction Information

Products purchased
Payment status (we do not store full payment card details)
Order history

Technical & Usage Information

IP address
Browser type and device information
Pages visited and interactions on our website

2. How We Collect Information

We collect personal information when you:

Place an order or attempt to purchase a product
Create an account or subscribe to marketing communications
Contact us for customer support
Browse our website (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information to:

Process and fulfil orders
Communicate with you about purchases, shipping, and returns
Provide customer support
Improve our website, products, and services
Send marketing communications (where consent has been provided)
Detect and prevent fraud or misuse

4. Sharing Your Information

We may share your personal information with trusted third parties only where necessary, including:

Payment processors
Shipping and logistics providers
Ecommerce and website service providers (including Shopify)
Analytics and marketing platforms

These third parties are authorised to use your information only as necessary to provide services to Sovrin.

5. International Data Transfers

Some third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable core website functionality
Analyse site traffic and performance
Improve user experience

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. Marketing Communications

If you opt in to receive marketing communications, we may contact you via email or SMS.

You may opt out at any time by:

Using the unsubscribe link in our emails
Contacting us directly at contactsovrinfashion@gmail.com

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Access & Correction

You have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or outdated information

To make a request, please contact us at contactsovrinfashion@gmail.com

10. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon being posted on our website.

12. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact:

Sovrin

📧 contactsovrinfashion@gmail.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

This Privacy Policy is governed by the laws of Australia and complies with the Australian Privacy Principles (APPs) and Shopify merchant requirements.

Most Asked Questions

How do our sizes fit?

Our pieces fit true to size unless stated otherwise. If you're between sizes, size up for a relaxed fit or down for a more tailored look.

What materials are our garments made from?

We carefully select premium fabrics designed for comfort, durability, and everyday wear.

What makes your product special?

Our products are crafted with high end components and backed by extensive research to deliver exceptional quality and results you can trust.

How long does shipping take?

Orders are processed within 1-2 business days. Delivery times vary by location and are shown at checkout.

What is our return policy?

We accept returns within 14 days of delivery, provided items are unworn, unwashed, and in original condition.

PRODUCTS

Will this item shrink or fade?

No. this garment is pre shrunk and colour - treated to maintain its shape and finish wit proper care.

What makes your product special?

Our products are crafted with premium ingredients and backed by extensive research to deliver exceptional quality and results you can trust.

How does this product fit?

This item fits true to size unless stated otherwise. Check the size guide on the product on page for exact measurements.

What fabric is this made from?

Made from premium fabrics, carefully selected materials designed for comfort, durability, and everyday wear.

How should I care for this product?

Cold wash inside out. Do not tumble dry. Follow the care label to maintain fit and colour.

RETURNS

What is our return policy?

We accept returns within 14 days of delivery. Items must be unworn, unwashed and in original condition.

Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the item is faulty.

How do I start a return?

How long do refunds take to process?

Once your return is received and approved, refunds are processed within 3-6 business days. Please allow additional time for your bank or payment provider to reflect the funds.