Last updated: January 2026

This Refund & Returns Policy applies to all purchases made through Sovrin (“we”, “us”, “our”). By placing an order on our website, you agree to the terms outlined below. This policy is designed to comply with Australian Consumer Law (ACL) and Shopify requirements.

 

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1. 14-Day Returns Window

 

We offer refunds within 14 days of you receiving your order.

To be eligible for a return:

 

• Your item must be returned within 14 days from the date it was delivered

• The item must be unused, unworn, unwashed, and in its original condition

• All original tags, packaging, and accessories must be included

• Proof of purchase (order number or receipt) is required

 

Returns requested outside the 14-day window may be declined.

 

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2. Non-Returnable Items

 

The following items are not eligible for return or refund, unless deemed faulty under Australian Consumer Law:

 

• Items marked as Final Sale or Clearance

• Gift cards

• Items returned with visible signs of wear, damage, or odour

 

 

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3. How to Initiate a Return

 

To start a return, please contact us at:

📧  contactsovrinfashion@gmail.com

Include the following information:

 

• Order number

• Reason for return

• Photos (if the item is faulty or damaged)

 

Once your return request is approved, you will receive return instructions.

 

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4. Return Shipping

 

 

• Customers are responsible for return shipping costs, unless the item is faulty, damaged, or incorrect

• We recommend using a tracked shipping service, as Sovrin is not responsible for lost return parcels

 

Original shipping fees are non-refundable, except where required by Australian Consumer Law.

 

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5. Refund Processing

 

Once your return is received and inspected:

 

• You will be notified of approval or rejection

• Approved refunds will be processed to your original payment method

• Refunds are typically processed within 5–10 business days, depending on your payment provider

 

 

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6. Exchanges

 

We do not offer direct exchanges.

If you require a different size or colour, please return your item for a refund and place a new order.

 

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7. Faulty or Damaged Items (Australian Consumer Law)

 

Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:

 

• Is faulty or defective

• Is significantly different from its description

• Is unsafe or not fit for its intended purpose

 

If you receive a faulty or incorrect item, please contact us within 7 days of delivery with supporting photos.

 

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8. Change of Mind

 

We offer 14-day refunds for change-of-mind returns provided all eligibility conditions are met.

This does not affect your rights under Australian Consumer Law.

 

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9. Late or Missing Refunds

 

If you haven’t received your refund after confirmation:

 

• Check with your bank or payment provider

• Allow additional processing time

• Contact us at contactsovrinfashion@gmail.com if issues persist

 

 

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10. Contact Us

 

For any questions regarding refunds or returns, please contact:

Sovrin

📧 contactsovrinfashion@gmail.com

 

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This policy is governed by the laws of Australia and complies with Shopify merchant requirements and Australian Consumer Law (ACL).